.png)
ACCOUNT MANAGEMENT
At Blue Cube the travel transaction is only a fraction of what we do. Our consultancy, advice, support and guidance are what helps to drive your travel programme and your business , executed by our highly talented Account Management Team.
Blue Cube clients benefit from a very high level of personal attention - from not only your account manager, but also the executive team and our operations and IT departments. This level of attention and customisation of the travel programme that we provide would not be accessible through many other larger Travel Manangement Companiess.
Service Strategy
We analyse the client's needs through a structured T & E interview. This begins the needs assessment process which determines the gaps in the current travel programme. The account manager's role is to identify the opportunities that will then drive the programme improvements.
Service Delivery
The account manager ensures that the day-to-day service is delivered not only within agreed KPIs, but over and beyond. They work proactively with the operations team to ensure every traveller touchpoint is an opportunity to build customer satisfaction and loyalty and to create an unforgettable business trip.
Communication
Our communication plans are strategic documents that effectively communicate messages to various stakeholders, both internal and external. The plan serves as a roadmap for ensuring clear, consistent, and timely communication that aligns with each client's goals and objectives.
Service Design
Every step in a business trip creates the potential for problems or complexity . Our account management plans simplify this by designing individual client solutions that use end-to-end travel management principles.
Change Management
Our account management team apply best practice change management disciplines. They lead each and every project by applying their years of experience to effectively implement stakeholder management, transition plans, communication plans and service continuity strategies.
Relationship Management
The account manager is responsible for building links relationships between Blue Cube, our clients stakeholders and our partners. This is achieved with open dialogue, understanding clients' needs, preferences and challenges and tailoring the best solutions accordingly.
I have worked with Sumit for many years now and I can only commend him and the team for the outstanding service they provide. Blue Cube definitely have a customer first approach and have helped me out of a few tricky situations. He has helped develop travel policies giving insight into best practice and industry norms and deliver tangible cost savings versus existing manual booking methods. They are constantly looking at ways to improve their service, remaining competitive with some of the larger competitors, yet offering the human touch and more customised solution of a smaller supplier. I would have no hesitation in recommending them to friends, colleagues or any other business looking for a travel solution.
Ribhu Agrawal, CFO and COO Fairview Capital Group