We understand the booking systems and can navigate around them, even with the addition of our online booking tool bc online, our consultants run a manual checks prior to ticketing. This means that in approximately 20% of online bookings we are able to offer an additional saving.
After the launch of bc online we had the realisation that despite our tool being easy to navigate and use, it still required that the booker has a reasonable knowledge of travel, ticketing, destinations and policies. We quickly understood that although EAs, PAs and other travel bookers have experience of booking travel online, perhaps what they lack is the knowledge regarding the mine field that is the ticket rules, destinational knowledge and company travel policies. Booking their own holiday is a world away from corporate travel.
The average person takes 2 days (solidly) in booking a holiday – more likely over an average of 2 weeks. There is no time for this at work and worse still, if you’re booking for your boss and you get it wrong, not only are you costing your company money, but you’re at a high risk of a call from a very unhappy person at a hotel or airport which you can’t do much about if its 3am in the morning.
We realised that despite having an excellent adoption to bc online, “An average of 85% of our online clients process their transactions via the tool” client spends we’re increasing. We also noticed that despite all the correct approval processes in place, last-minute bookings were on the rise.
In order to tailor the course to your company requirements we will require a minimum 2 week booking window and access to your travel data. An NDA is put in place between us as well as a contract defining our services.
An introduction to the Air travel providers – the differences between ‘Low-Cost’ and Scheduled, Long-haul and Short-haul and how to book within Travel Policy.
...A deeper look at Air Travel – your preferred carriers and how to compare airlines: the difference between cabin classes, service offerings and their loyalty schemes.
...An overview of hotel services – major chains, independents and what they include in their room types, rates and loyalty schemes, especially within your own Hotel Programme and Policy.
...Hotel, Apartment or Private Home booking – what is best for a long or short stay. Is Air BnB a good option for your travellers and what to be aware of to keep within policy?
...An explanation of ticket types – open tickets, off-peaks and the myriad of other options. How do refunds and compensation work and where does it all fit into your Travel Policy?
...When and how to book Eurostar and other International Rail – the main players, pros and cons for the Traveller and how it all fits into your travel programme and policy.
...All of the additional extras that ensure a smooth trip – how to book taxis, private cars, airport parking and other ground transport. Plus Visas, Passports, medical and security advice.
...Trip Planning – travel times to key company locations and the benefits of extending a trip. How to clear customs, manage luggage and return home safely – an introduction to Traveller...
Review of Meeting Room setups and nearby venues – what is included in Delegate Rates and how to book? Plus taking care of attendees and the importance of communication.
...Reviewing venues and room setups for larger events. How to manage registration and delegate travel, plus considerations around AV, Production and Content requirements.
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